Terms of Service & Client Agreement
Revised: March 2026
1. Parties & Scope
This Agreement is between RepairOps.AI ("Company," "we," "us"), located at 227 Woodlawn Ave, Decatur, GA 30030, and the individual or business entity completing payment ("Client," "you"). This Agreement governs all marketing services, software access, and related deliverables provided by the Company to the Client.
The specific services, fees, and billing schedule applicable to your engagement are described on the Stripe payment page you used to complete payment. That payment page forms part of this Agreement by reference.
2. Services
Services may include any combination of the following, as detailed on your payment page:
- Digital advertising management (Google Ads, Meta Ads, or other platforms)
- Landing page design, build, and hosting
- Marketing automation and CRM setup
- Reputation management and review generation
- SEO and local search optimization
- Social media management and content
- AI-powered marketing tools and software platform access
- Campaign strategy, tracking, and reporting
- Any other services described at the time of purchase
The Company will deliver services on a commercially reasonable, best-efforts basis. Service scope, deliverables, and timelines may be adjusted by mutual agreement.
3. Fees, Billing & Payment
3.1 Fee Structure
Your engagement may include one-time setup or project fees, recurring monthly subscription fees, or both. The exact amounts and billing frequency are shown on your Stripe payment page at the time of purchase.
3.2 Recurring Authorization
For subscriptions and recurring services, you authorize the Company to charge your payment method on file via Stripe on each billing cycle until the Agreement is properly cancelled per Section 5 below.
3.3 Processing Fees
ACH bank transfer is the standard payment method. Clients electing to pay by credit or debit card will be assessed an additional 2.25% card processing fee.
3.4 Failed or Late Payments
The Company may immediately suspend services if any payment fails, is reversed, or is disputed. The Company reserves the right to assess a $35 returned payment fee for failed ACH transactions. Services will resume only after all outstanding balances are paid in full.
3.5 Annual Fee Adjustment
The Company reserves the right to adjust recurring fees by up to 7% annually, with 30 days written notice.
3.6 Third-Party Costs
Advertising spend, platform fees, software subscriptions, and other third-party costs are separate from and in addition to the Company's service fees. The Client is solely responsible for all such third-party costs.
4. No Refunds
ALL FEES ARE NON-REFUNDABLE. Marketing services require immediate commitment of labor, strategy, platform access, software configuration, and other resources upon commencement. By paying, you acknowledge and agree that:
- All one-time fees (setup fees, project fees, onboarding fees) are non-refundable once work has commenced.
- All recurring monthly fees are non-refundable once a billing period has begun.
- Dissatisfaction with marketing performance, lead volume, or campaign results does not constitute grounds for a refund.
- Cancellation of services does not entitle the Client to a refund of any previously paid fees.
Exception: The Company will issue a refund only in the case of a verified accidental or duplicate charge. Refund requests must be submitted in writing within 7 days of the charge. The Company will review and, if confirmed as an error, issue a refund within 10 business days.
5. Term, Renewal & Cancellation
Subscriptions begin on the date of first payment and continue on a monthly basis unless otherwise specified on your payment page.
Cancellation requires 30 days written notice sent to hello@repairops.ai. This notice period exists because the Company must wind down campaigns, transfer assets, close accounts, and complete internal processing. You will be billed for all services rendered during the 30-day notice period. Services will not be cancelled mid-period without completion of the full notice window.
The Company reserves the right to terminate this Agreement immediately for non-payment, chargebacks, abuse, or any material breach of these Terms.
6. No Guarantees of Performance
THE COMPANY MAKES NO GUARANTEES, WARRANTIES, OR REPRESENTATIONS OF ANY KIND REGARDING MARKETING PERFORMANCE, ADVERTISING RESULTS, LEAD VOLUME, REVENUE GENERATED, SEARCH RANKINGS, OR ANY OTHER PERFORMANCE METRICS.
Marketing outcomes are influenced by factors outside the Company's control, including advertising platform algorithms and policy changes, market conditions, competition, client responsiveness, business operations, and third-party service interruptions. The Company will make commercially reasonable efforts to deliver quality work but cannot guarantee specific results.
Client acknowledges this inherent uncertainty and agrees that performance variability does not constitute a breach of this Agreement or entitle the Client to any refund or credit.
7. Chargebacks & Disputes
Before initiating any chargeback or payment dispute, Client agrees to first notify the Company in writing and allow 10 business days to resolve the issue. Initiating a chargeback without following this process constitutes a material breach of this Agreement.
In the event of an improper chargeback, the Company reserves the right to pursue collections, report the debt, and recover attorney's fees and collection costs. Client expressly waives the right to dispute charges based on campaign performance outcomes.
8. Intellectual Property & Ownership
Upon full payment, Client owns branded creative deliverables produced specifically for Client (ad copy, graphics, landing page content). The Company retains full ownership of all proprietary systems, processes, templates, frameworks, software, automation workflows, and methodologies. Client data and business information remain property of Client.
9. Confidentiality
Both parties agree to keep confidential all non-public information shared during the engagement. This obligation survives termination of the Agreement. The Company may use anonymized, aggregated data for internal product development and optimization.
10. Limitation of Liability
To the maximum extent permitted by law, the Company's total liability for any claim arising under this Agreement shall not exceed the fees paid by Client in the 60 days preceding the claim. The Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits or lost revenue.
11. Force Majeure
The Company is not liable for delays or service interruptions resulting from causes beyond its reasonable control, including advertising platform policy changes or suspensions, algorithm changes, regulatory actions, natural disasters, or third-party outages.
12. Governing Law & Dispute Resolution
This Agreement is governed by the laws of the State of Georgia. Any dispute arising under this Agreement shall be resolved through binding arbitration in DeKalb County, Georgia, in accordance with applicable arbitration rules. The prevailing party shall be entitled to recover reasonable attorney's fees.
13. Entire Agreement
These Terms of Service, together with the payment page details presented at the time of purchase, constitute the entire agreement between the parties and supersede all prior communications, representations, or agreements. If any provision is found unenforceable, the remaining provisions remain in full effect. The Company reserves the right to update these Terms at any time, with changes effective upon posting the revised date above.
14. Electronic Acceptance
By completing payment through the Company's Stripe payment link, Client acknowledges that they have read and agree to these Terms. This electronic acceptance is legally binding under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.) and constitutes Client's signature on this Agreement. No physical signature is required.
RepairOps.AI227 Woodlawn Ave, Decatur, GA 30030
Email: hello@repairops.ai
Website: repairops.ai
Questions? Contact us before purchasing. These Terms are subject to change; the revision date above reflects the current version.